Shipping & Refunds

SHIPPING

Flat fee shipping of $14.99 for all orders under $99.99.
Free shipping for all orders over $100 within Canada and the Continental US.

International Shipping Rates
US Territories (American Samoa,  Micronesia, Guam, the Northern Mariana Islands, Hawaii, Puerto Rico, Palau and the U.S. Virgin Islands) and the Caribbean

• Standard Shipping Estimated Delivery: 14-21 days $24.99

Everywhere else

• Standard Shipping Estimated Delivery: 14-21 days $29.99

International Sales – please note, shipping costs do not include duties or taxes and we currently do not accept returns outside of Canada or the Continental USA.

REFUNDS

 

Please utilize the try-on virtual and paper features before purchasing to ensure they will fit. Our frames are designed for the average child aged 3-12. They most likely will not fit older individuals or toddlers, as the arms may be too long or short.

If your order was canceled due to concerns about the fit based on your prescription or age, we kindly ask that you reconsider before insisting on the purchase. If the frames still don’t fit as expected, please understand that we cannot offer a refund or exchange.

You have 14 days to return your glasses. All charms, straps, ear hooks, ear rounds, promotional items, and sale items are final sales. Any combination of free frames or lens promotions is also final sales. Shipping fees are non-refundable unless otherwise stated. For more information, please visit our Refund Policy page and/or fill out this form.