Returns & Fit Support
We want your child to love their MEsquad glasses and in most cases, a simple adjustment or small accessory solves the issue faster than a return.
Before submitting the return form below, please review the options that usually fix the problem right away:
1. Try an At-Home Adjustment (Most Common Fix)
Our frames are fully adjustable using warm water. A small bend at the temple or bridge often stops slipping or discomfort instantly.
Adjustment guide:
https://mesquad.ca/blogs/news/how-to-adjust-your-glasses-1
2. Need Extra Grip? We Can Send Ear Hooks
If the glasses slide, ear hooks usually solve it within minutes.
We’ll send them free of charge just email us your frame colou
3. Exchanges
If adjustments don’t help, an exchange may be possible depending on the lenses and condition. Email us and we’ll review your order.
4. Returns
Because every pair includes custom prescription lenses made specifically for your child, returns are limited and reviewed on a case-by-case basis.
If a return is approved, we’ll guide you through the next steps. Please note:
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Return shipping costs are the responsibility of the customer
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Original shipping fees (if charged at checkout) are not refundable
We always do our best to help resolve fit or comfort issues quickly, and many concerns can be fixed without needing to send the glasses back.
If you still wish to proceed, please complete the form below and our team will be in touch.
Need help before submitting?
We’re always here to help you fix the fit quickly.
