FAQ

If you’re ordering accessories or extra temples and hinges, all you’ll need is your imagination. However, if you need a pair of glasses, you will need a valid prescription and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils. If it is not on your prescription, please read our blog and watch our short video to show you how to find your measurement.

We process orders quickly, but we will do our best to help you if you need to make a change. The best way to change an order is to email us hello@mesquad.ca.

The best way to track your  order is to click “Track my order” in your confirmation email. You can also view the status of your order by logging into your account.

Polycarbonate lenses - thin and light, these lenses are impact resistance. Blocks UVA and UVB rays as well as are have scratch-resistant and anti-glare coatings. Also available in blue-light filtering.

1.61 High-Index lens - all the benefits of the polycarbonate lenses, but thinner. Great for prescriptions that are -/+ 3.5 or greater.  If you require these lenses and you didn't select it, we will notify you prior to us fulfilling your order. Also available in blue-light filtering.

Light-adaptive lens - changes from clear to a darker tint (grey) when exposed to UV rays, rain or shine. Available in polycarbonate.

Sun Lenses - thin and light plastic lenses and scratch-resistant. Blocks 100% UVA and UVB rays. Available in grey or brown gradient lenses.

To purchase multiple  pairs (10 or more), please send an email to hello@mesquad.ca with “Multiple Pairs” in the description and we would be more than happy to help.

If you’ve already placed an order, log in to your account and under the Orders section, view your order status and details.

For glasses only, parts, and accessories, we ship within 48 hours. We process orders from Monday to Friday between 9am-6pm EST. Once shipped, you can expect to receive your order  5-7 days business within Canada, and 7-12 business days in the US.

For glasses that require prescription, blue-light blocking and sun lenses, once we receive your prescription, it takes about 7-10 days for our lab to process your lenses, 1 day for the optician to verify the prescription is correct and then regular shipping times apply. Photochromic lenses or special request lenses take approximately two weeks to produce.

You can apply for post-purchase reimbursement through your personal insurance company using the Order Confirmation email. This is the first email you receive from us once a purchase is complete, and it is an itemized invoice.

We encourage you to contact your insurance company before purchasing to ensure they will cover you for online purchases.

We ship worldwide. Shipping times vary outside of Canada and the United States.

Please utilize the try-on virtual and paper features before purchasing to ensure they will fit. Our frames are designed for the average child ages 5-10. 

You have 14 days to return your glasses. All charms, straps, ear hooks, ear rounds, promotional items and sale items are final sale.

For more information, please visit our Refund Policy page and/or fill out this form.

Yes!!! One year from date of delivery. Our warranty covers against manufacturer’s defects. It does not cover damage caused by regular wear or tear, sudden impact or force, or accidental damage such as, but not limited to loose hinges, scratched lenses or broken frames. Any issues such as scratches, chips or marks are not covered under warranty unless they occur straight out of the box and reported within 7 days of delivery. After 7 days, they will be considered as wear and tear and be ineligible for any return or warranty claim.

Warranty claims are subject to review. We will require a photo and a short description of what is wrong with the frame. Please send this information to hello@mesquad.ca with WARRANTY REVIEW in the subject line and we’ll contact you with further information.

If you have a camera on your computer, an iPad, or are using a phone, try our virtual try-on tool.  Design your frame as you like, click the “Try on Your Design” button, position your face in front of the camera and you will see how the frame looks on you as you designed it. How cool is that? To get the best fit, you will need your PD measurement. Find out how to take that measurement here. Alternatively, if you prefer to craft, go to our Paper try-on page, where you can download each style and cut out the design you want to try (with the help of a grown-up of course). The cut-outs are the exact shape and size of the original.

Every child is different – YAY!! There is no one size fits all with glasses. The age range indicated on the product page is just an estimate as some kids faces are wider or narrower, regardless of age. Our virtual-try on tool is pretty spot on, so if you like a frame, try-it on, virtually. Use the age range given as just a tool to help guide you through your selection.

Alternatively, if you prefer to craft, go to our Paper try-on page, where you can download each style and cut out the design you want to try (with the help of a grown-up of course). The cut-outs are the exact shape and size of the original.

That’s a great question and we’re working on fixing it. But in the meantime, our translucent colours (black, red, blue, pink and purple) are in fact clear and that is what you will receive. You will see it on the try-on tool, but not when selecting your pieces.

We can fill most prescriptions. However, there are a few that can be tricky. When we receive your prescription, we will go over it first and discuss with you if there may be potential difficulties filling it. 

Here are some of the terms you’ll see
on your prescription:

OD:      Oculus Dexter – means “right eye” in Latin

OS:       Oculus sinister – means “left eye” in Latin

SPH:     Sphere – the strength of your lense and it goes together with a “+” (farsighted) or “–“ (nearsighted)

CYL:      Cylinder indicates you have a condition where the lens of your eye is irregularly shaped causing blurred vision, in other words, astigmatism.

If you do not see a number listed, good news, that means you do not have astigmatism

Want to know more cool stuff about glasses?  Check out our blog Eye-Ictionary.

Good 'ole dish soap and water. Read our blog about how to clean your lenses easily.

Yes. We offer optional insurance at check-out. Our insurance covers you for 1 year from date of delivery for all accidents that are not covered under warranty. So if the dog ate your frame or a monster truck ran over your glasses, we’ll cover you.  For more information, please read our policy on insurance.

Yes – the gift of sight is a great gift to give. You can purchase them here.

That would be Lindsay Singer from Faulhaber Communications.

You can reach her here: ls@faulhabercommunications.com

Always!!! Got mad skills?  Email us your resume here: hello@mesquad.ca with “I Got Skills” in the Subject Line.