Shipping & Refunds

SHIPPING

We offer simple, flat-rate shipping to make ordering easy and predictable.

Canada

  • Flat-rate shipping of $14.99 on all orders under $99.99

  • Free shipping on orders over $100 within Canada

United States
Effective September 1, 2025, free shipping to the U.S. has been temporarily suspended due to new tariff regulations.

  • Flat-rate shipping to the Continental U.S.: $14.99

International Shipping Rates

U.S. Territories & Caribbean
(American Samoa, Micronesia, Guam, Northern Mariana Islands, Hawaii, Puerto Rico, Palau, U.S. Virgin Islands)

  • Standard Shipping (14–21 days): $24.99

All Other International Destinations

  • Standard Shipping (14–21 days): $29.99

Please note:
International shipping fees do not include duties or taxes. These are the responsibility of the customer upon delivery. At this time, we do not accept returns outside of Canada or the Continental United States.

REFUNDS & RETURNS

We encourage families to use our virtual try-on tools and printable sizing guides before purchasing to help ensure the best possible fit. Our frames are designed for the average child aged 3–12 years and may not be suitable for toddlers or older individuals.

If your order was flagged or canceled due to fit concerns based on prescription or age, we kindly recommend reconsidering before proceeding. If the frames still do not fit as expected, please understand that refunds or exchanges may not be possible.

Return Eligibility

  • You have 14 days from delivery to request a return

  • All charms, straps, ear hooks, ear rounds, promotional items, sale items, and free-frame or lens promotions are final sale

Shipping & Refund Notes

  • Original shipping fees are non-refundable, unless otherwise stated

  • Return shipping costs are the responsibility of the customer

  • All approved returns must be sent back in original condition, following instructions provided by our team

If you believe your situation qualifies for a return, please complete our return request form and we’ll be happy to review it with you.

For more details, please visit our Refund Policy page or contact us directly.