FAQ

What do I need to order?
What if I need to change my order?
What is the status of my order?
Want to place a bigger order for a class or birthday party?
When can I expect my order?
Where do you ship?
Returns?
Is there warranty on your frames?
How do I claim a warranty?
How do I know if a frame fits or will look good on me?
My child is 6 years old, which frame will fit her best?
Why can’t I see the translucent colours in my selection (they look like solid colours) but I see it in the virtual try-on tools?
Can you fill any prescription?
What do all these letters and words mean on my prescription?
What kind of eyeglass and sunglass lenses do you have?
What is the best way to clean my lenses?
Do you accept insurance as payment for my eyeglasses?
Do you sell insurance?
Do you offer gift cards?
I have a press inquiry for MEsquad. Who’s in charge in that department?
Are you hiring?